You can often diagnose problems with your product by
checking the messages on its LCD screen. You can also press the
help button to see help
information and how-to instructions on the screen.
| LCD screen message | Condition/solution |
|---|---|
| Printer error. Turn on the printer again. See your documentation for details. | A printer error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support. |
| Paper out in XX. | Load paper in the cassette or rear paper feed slot. |
| The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. | The ink pad is near the end of its service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, press OK.) |
| The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support. | The ink pad is at the end of its service life. Turn off
the product and contact Epson for support.
You can still perform operations that do not use ink, such as scanning. |
| Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. | The Paper Setup Auto Display option is disabled. You must enable Paper Setup Auto Display to use AirPrint. |
| No dial tone is detected. | Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.) |
| The combination of IP address and the subnet mask is invalid. See your documentation for more details. | There is a problem with the network connection to your product. Check the solutions in this guide. |
| To use cloud services, update the root certificate from the Epson Web Config utility. | Access your product's built-in Web Config utility and update the root certificate for your product. |
| Check that the printer driver is installed on the computer and that the port settings for the printer are correct. | Make sure the printer port
is selected correctly on the Port
tab of the Printer Properties screen (Windows) or the System Properties > USB list (Mac).
Select USBXXX for a USB connection or EpsonNet Print Port for a network connection. |
| Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct. | |
| Recovery Mode
Update Firmware |
A firmware update has failed. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support. |
Note: The ink
pads in the printer collect, distribute, and contain the ink that
is not used on printed pages. During the life of your product it
may reach a condition where either satisfactory print quality
cannot be maintained or the ink pads have reached the end of their
usable life. The Epson Status Monitor, your LCD screen, or lights
on the control panel will advise you when these parts need
replacing. If this happens during the standard
warranty of the product, the exchange of the product or replacement
of the pads is covered under the standard warranty. If the product
is out of warranty, the pads can be replaced by any Epson
authorized service provider. The waste ink pads are not a
user-replaceable part.