Paper Feeding Problems

If you have problems feeding paper, try these solutions:

• Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first).
• For best results, follow these guidelines:
  • Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick.
  • Follow any special loading instructions that came with the paper.
• If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary. Then reload the paper.
• Make sure there are no gaps between the roll paper and the paper stops on the spindle.
• If wrinkles appear on roll paper, adjust the Back Tension setting.
• If you cannot insert paper easily into the paper feed slot, make sure the paper is perfectly flat and not curled.
• Do not load more than one piece of cut sheet paper.
• Make sure your paper meets the specifications for your product.
• Make sure you selected the Media Type setting in the printer driver that matches the paper you loaded in the product.
• Make sure that paper is not jammed inside the product.
• Make sure you are using the product at the proper room temperature.