Checking the Nozzles Using a Computer Utility

You can check the print head nozzles using a utility on your Windows or Mac computer.
  1. Make sure roll paper or cut sheet paper is loaded in the printer.
  2. Do one of the following:
    • Windows: Access the Windows Desktop and click the icon for your product in the right side of the Windows taskbar, or click the up arrow and click .
    • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
  3. Select Nozzle Check. You see a window like this:


  4. Click Print. The nozzle pattern prints.
  5. Check the printed pattern to see if there are gaps in the lines.

    Print head is clean



    Print head needs cleaning



  6. If there are no gaps in the pattern, click Finish. If there are gaps or the pattern is faint, click Clean.
If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
Related tasks
Checking the Nozzles Using the Product Control Panel
Cleaning the Print Head Using a Computer Utility
Using the Powerful Cleaning Utility
Flushing the Ink Tubes
Related information
Media Handling