If you have problems scanning over a network with
Epson ScanSmart, try these solutions:
- Make sure the computer and scanner are connected to
the same network (or network segment/VLAN).
- Move the scanner and computer or smart device closer
to the router or access point.
Note: If you
are using a 5 GHz wireless router, set the router to operate in
dual band (2.4 GHz and 5 GHz) mode. If your router uses a
single network name (SSID) for both the 2.4 GHz and 5 GHz
band, give each band its own network name (SSID) instead, such as
Home Network 2.4 GHz and Home Network 5 GHz. See your
router documentation or contact your internet service provider for
instructions.
- If you
cannot scan from your product control panel, make sure you
restarted your computer after installing the scanning software.
Make sure the Event Manager program is not being blocked by your
firewall or security software.
Note: For
detailed instructions on scanning with Epson ScanSmart, see the
help information in Epson ScanSmart.
- If you are
scanning a large original at a high resolution, a network
communication error may occur. Try scanning again at a lower
resolution.
- If network
communication was interrupted while starting Epson ScanSmart, exit
Epson ScanSmart, wait a few seconds, and restart it. If Epson
ScanSmart cannot restart, turn off your scanner, turn it back on,
and try starting Epson ScanSmart again.
- You may need
to disable the firewall and any anti-virus software on your
wireless router or access point.
- If you see the message "Network product is not
available: currently being used by user", there may be a
communication error between the scanner and computer. Restart the
scanner.
- If the scanner and computer cannot communicate and
are connected to the same network (or network segment/VLAN), the
privacy separator on your router must be disabled. Follow the
instructions in your router documentation to disable the privacy
separator.