Cut Sheet Paper Jam Problems

If cut sheet paper has jammed in the printer, follow the steps here to clear the jam.

1. Open the front cover.
   
   
   
   Caution:
   Do not touch the ribbon cable inside the printer.
2. Carefully slide the print head away from the paper jam as shown. .
   
   
   
   Caution:
   Do not touch the print head unless you are removing a paper jam. Touching the print head may cause a static shock and damage the printer.
3. Remove the jammed paper.
   
   
   
   Caution:
   Do not touch the rollers, ink absorbing areas, or ink tubes shown here or you may damage the printer.

   
   
   
4. Close the front cover.
5. Turn the printer off and back on again.
6. Reload the paper, making sure it is not skewed.