Roll Paper Jam Problems

If roll paper has jammed in the printer, follow the steps here to clear the jam.

  1. Open the roll paper cover.
  2. Cut the paper above the paper feed slot.


  3. Rewind the roll paper and open the front cover.


  4. Carefully slide the print head away from the paper jam as shown.


    Caution:
    Do not touch the print head unless you are removing a paper jam. Touching the print head may cause a static shock and damage the printer.
  5. Remove the jammed paper.


    Caution:
    Do not touch the rollers, ink absorbing areas, or ink tubes shown here or you may damage the printer.


  6. Close the front cover.
  7. Turn the printer off and back on again.
  8. Cut the edge of the roll paper straight horizontally, then reload the roll paper.
    Note: Make sure to cut off any jagged or folded sections of paper.