Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:

• Make sure your product is turned on and connected to your network. Verify the connection using your product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-ASCII characters.
• Print a network connection report and check the codes and messages on the report to help determine the cause of the problem.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
  1. Reset your product's network settings to their factory defaults.
  2. Windows only: Uninstall your product software.
  3. Restart your router following the instructions in your router documentation.
     Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it.
  4. Download your product software from the Epson website, or contact your system administrator.
• If you have replaced your router, reinstall your product software to connect to the new router.
  Note for Latin America: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.