USB 3.0 Connection is Unstable When
Using a USB 2.0 Cable
If you receive a communication error or experience an
unstable connection when using a SuperSpeed USB port on your
computer with a USB 2.0 cable, try these solutions:
Use a USB 3.0 cable.
Connect to a Hi-Speed USB port on your computer, if
available.
Connect to another SuperSpeed USB port on your
computer, if available.