If your product has trouble finding or connecting to a
wireless router or access point, try these solutions:
- If you are
connecting the product via Wi-Fi Protected Setup (WPS) and the
Wi-Fi icon on your product's LCD screen is not lit or does not
appear, make sure you select one of the WPS options from the
product control panel within 2 minutes of pressing the WPS button
on your router.
- Make sure to place your product within contact range
of your router or access point. Avoid placing your product near a
microwave oven, cordless phone, or large metal object, such as a
filing cabinet.
Note for Latin
America: If you are using a 5 GHz wireless router, set the
router to operate in dual band (2.4 GHz and 5 GHz) mode. If
your router uses a single network name (SSID) for both the
2.4 GHz and 5 GHz band, give each band its own network
name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your
internet service provider for instructions.
- Verify that
your router or access point is operating correctly by connecting to
it from your computer or another device.
- Print a network connection report and check the
codes and messages on the report to help determine the cause of the
problem.
- You may need
to disable the firewall and any anti-virus software on your
wireless router or access point.
- Try restarting your router following the
instructions in your router documentation.
Note: If you
are reading these instructions online, you will lose your Internet
connection when you restart your router.
- Check to see
if access restrictions, such as MAC address filtering, are set on
the router or access point. If access restrictions are set, add
your product's MAC address to your router's address list.
To obtain your product's MAC address, print a
network status sheet. Then follow the instructions in your
router or access point documentation to add the address to the
list.
- If your
router or access point does not broadcast its network name (SSID),
follow the instructions that came with your product to enter your
wireless network name manually.
- If your
router or access point has security enabled, determine the kind of
security it is using and any required password or passphrase for
connection. Then make sure to enter the exact WEP key or WPA
passphrase correctly.
- Check if
your computer is restricting the available wireless channels. If
so, verify that your wireless access point is using one of the
usable channels and change to a usable channel, if necessary.
- If you cannot connect your product to a device using
Wi-Fi Direct, you may have exceeded the maximum number of devices
connected to your product (8). Print a network status sheet or
access Web Config on the browser for your device and check the
number of connected devices. If 8 devices are already connected,
disconnect a device by deleting the product's SSID from the Wi-Fi
screen of that device. If fewer than 8 devices are connected, check
the accuracy of your other network settings, move your device
closer to your product, and try connecting again.
- If you are
using a Wi-Fi Direct connection that suddenly disconnects, the
Wi-Fi Direct password on your device may have been changed. If
necessary, delete the existing DIRECT-xxxxxxxx connection settings from your
device and enter a new password. See your device documentation for
instructions.
- If you
connected your product to a Windows computer using Wi-Fi Direct and
it automatically selected Access Point Mode, you may have trouble
accessing a low-priority Internet connection. Check the network
connection or adapter settings in the Windows Control Panel and set
the Internet metric setting to
100 for your version of the
Internet Protocol.