Paper Jam Problems

If a paper jam occurs in the product, a message appears on the LCD screen. Follow the on-screen instructions to locate the paper jam and remove the paper.

Caution: Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, it could cause an injury. Be careful not to touch the protruding parts to avoid injury. Remove the jammed paper carefully or you may damage the product.
Caution: When using the optional hole punch unit with the optional staple or booklet finisher, adjust the printed area so it does not overlap with the holes being punched. You should also set the binding margin so that it is not printed at the hole punch position. Punching holes over any printed area may cause hole punch failure or a paper jam.
If you are using the compact staple finisher and paper jams repeatedly occur, try the following settings:
  • Enable the Optimize Finishing setting in the printer driver.
  • Enable the Align when Staple setting (Settings > General Settings > Printer Settings > Optimize Finishing) when paper jams occur when stapling is selected.
  • Lower the density setting and enable the Align when Non-staple setting (Settings > General Settings > Printer Settings > Optimize Finishing) when paper jams occur and stapling is not selected.
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