If you have problems scanning over a network, try these
solutions:
- Restart the scanner and check the IP address on the scanner
control panel.
- Make sure
the Ethernet hub is turned on.
- Restart the Ethernet hub, wait for approximately one minute
after restarting, then check the connection again.
- The order in which the Ethernet hub and scanner are turned on
may cause a temporary connection error. Restart the scanner, wait
for approximately one minute after restarting, then check the
connection again.
- If network
communication was interrupted while starting Epson Scan 2, exit
Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2
cannot restart, turn off your scanner, turn it back on, and try
starting Epson Scan 2 again.
- Check the
network connection setting in the Epson Scan 2 Utility.
- Make sure
the Ethernet cable is connected securely. If the connection status
light on the Ethernet hub is off, check the light status by
connecting the Ethernet cable to another port or changing the
Ethernet cable. If this does not solve the problem, replace the
Ethernet hub.
- If you see a message telling you the product is not available,
there may be a communication error between the scanner and
computer. Restart the scanner.
- If your network uses a firewall, the scanner may not be
discovered by the Epson Scan 2 Utility. Open the Epson Scan 2
Utility, enter the IP address for your scanner, and click
Add.
- If there is an IP address conflict, the network connection may
become unavailable. Check the IP address for each device and assign
unique IP addresses.
- Make sure the scanner and Ethernet hub connection modes match.
You can change the connection modes using EpsonNet Config. See the
Administrator's Guide for details.
- Restart the computer.