Cleaning the Platen and Borderless Pad Edges

Carefully follow the steps here to clean the platen and borderless pad edges to remove ink, paper particles, and lint.
Caution:
If ink remains on these parts, it could transfer to your printouts. Continued use of your product with ink, paper particles, or lint on these surfaces could damage the print heads or clog the nozzles.
  1. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable from the electrical outlet.
  2. Wait for one minute before continuing.
  3. Open the front cover.
  4. Use a soft cloth to remove dust and dirt from the platen. Thoroughly clean the area shown in blue in the image below. Wipe from the inside to the outside of the platen to clean it as shown here.


    Note: For stubborn dirt, dampen a soft cloth with neutral detergent and wring it out, then clean the platen as shown above. Dry the platen with a soft, dry cloth when you are finished.
  5. If any paper particles have accumulated in the holes shown in the illustration below, use a pointed object such as a toothpick to push the material into the holes.


  6. Remove any paper particles or dust around the outer edges of the borderless pads using cotton swabs.


  7. Close the front cover, plug in the power cord, and turn the product back on.