Original Jams in Scanner

If an original has jammed inside the scanner, follow these steps:

  1. Gently pull out the jammed original in the direction that offers the least resistance.

    Note: If paper gets stuck in the roller and remains inside the scanner, carefully remove it with a pair of tweezers in the direction of the output slot. If you cannot remove it, contact Epson for support.
  2. Carefully follow all loading instructions when you reload your original.
Related tasks
Loading Originals in the Input Slot
Cleaning Inside Your Scanner
Related references
Original Document Specifications
Receipt Specifications
Special Original Specifications
Plastic Card Specifications
Where to Get Help - U.S. and Canada