To reduce damage to the original, the Paper Protection feature
immediately stops scanning if a paper feed error is detected. If
the Paper Protection feature does not work correctly, try these
solutions:
- If your scanned original is damaged, make sure that the Paper
Protection feature is enabled. Increase the detection level, if
necessary.
- If misdetection occurs frequently, lower the Paper Protection
detection level .
- Set the Paper Protection feature to Off on the LCD screen (Settings > Scanner
Settings > Paper
Protection > Off) when
scanning plastic cards and thick originals.
- When scanning multiple originals, make sure that the leading
edges of the documents are aligned. If the leading edges of the
documents are not aligned, they may be mistakenly detected as a
paper feed error even if they are scanned correctly.
- Make sure you align the edge guides with the original to avoid
scanning at an angle.