If the scanner button does not start the correct program or perform the correct action, try these solutions:
- If you installed the Epson ScanSmart software, pressing the
start button on your scanner
starts Epson ScanSmart, over a USB or wireless (ES-500W II)
connection. For instructions on scanning with Epson ScanSmart, see
the help information in Epson ScanSmart. - Check the USB cable connection between the computer and scanner.
- Check that the correct scanner is selected using the Epson Scan 2 Utility.
- In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
- Make sure you have assigned the correct job to the scanner button and change it, if necessary.
- Check the status of the lights and make sure the scanner is ready to scan.
- When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (ES-500W II).
- Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it.