If you have problems scanning over a network, try these
solutions:
- Move the scanner and computer or smart device closer to the
access point.
- If you cannot scan from the
start button on the scanner, make
sure you restarted your computer after installing the scanning
software. Also start Epson Scan 2 before scanning with the
start button.
- Document Capture Pro (Windows) and Document Capture (Mac) do
not support starting a scan from the scanner button over a wireless
network. Launch Epson Scan 2 before scanning from the scanner
button over a network.
- If you are
scanning a large original at a high resolution, a network
communication error may occur. Try scanning again at a lower
resolution.
- If network
communication was interrupted while starting Epson Scan 2, exit
Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2
cannot restart, turn off your scanner, turn it back on, and try
starting Epson Scan 2 again.
- Check the
network connection setting in the Epson Scan 2 Utility.
- You may need
to disable the firewall and any anti-virus software on your
wireless router or access point.
- If you see the message "Network product is not available:
currently being used by user", there may be a communication error
between the scanner and computer. Restart the scanner.
- Epson Scan 2 does not support networks that use only IPv6. Use
Epson Scan 2 on a network that supports IPv4.
- If the Firewall function is active, the scanner may not be
discovered by the Epson Scan 2 Utility. Open the Epson Scan 2
Utility, enter the IP address for your scanner, and click
Add.
- If the scanner and computer cannot communicate and are
connected to the same network (subnet or VLAN), check if your
router uses the privacy separator and disable it, if necessary.
Follow the instructions in your router documentation to disable the
privacy separator.