Paper Jam Problems

If you have problems with paper jams, try these solutions:

1. Cancel the print job from your computer, if necessary.
2. Gently pull out any jammed paper from the rear paper feed slot.
   
   
   
   Note: When removing jammed paper, avoid tilting the printer, placing it vertically, or turning it upside down; otherwise ink may leak.
3. Open the front cover.
   
   
   
4. Open the printer cover until it clicks.
   
   
   
5. Gently remove any jammed paper.
   
   
   
   Caution:
   Do not touch the parts shown here or you may damage the product. Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it could cause an injury. Be careful not to touch the protruding parts to avoid injury.

   
   
   
   
   
6. Close the printer cover.
   
   
   
7. Close the front cover.
   
   
   
8. Carefully follow all paper loading instructions when you load new paper.

Note: If the paper jam error continues after removing the paper and turning the power off and on again, paper may remain inside the printer. Load letter- or A4-size paper in the rear paper feed, and then press the  stop button to remove the paper inside. If the error cannot be cleared, contact Epson support.