E-1
Confirm that the network cable is connected and
network devices such as hub, router, or access point are turned
on.
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Make sure your router, access point, and/or hub are
turned on, and the network cable is securely connected to your
device and to your product.
If you are trying to set up Wi-Fi, remove the network
cable and set up Wi-Fi again. Ethernet and Wi-Fi cannot be
connected at the same time. |
E-2, E-3, or E-7
No wireless network names (SSID) found. Confirm that
the router/access point is turned on and the wireless network
(SSID) is set up correctly. Contact your network administrator for
assistance.
No wireless network names (SSID) found. Confirm that
the wireless network name (SSID) of the PC you wish to connect is
set up correctly. Contact your network administrator for
assistance.
Entered security key/password does not match the one
set for your router/access point. Confirm security key/password.
Contact your network administrator for assistance.
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Check the following:
- Make sure your router or access point is turned on,
and is correctly connected to your computer or network device.
- Turn off the router or access point, wait about 10
seconds, and turn it on again.
- Move your product closer to your router or access
point, and remove any obstacles between them. Also move your
product away from devices such as wireless phones or
microwaves.
- Confirm that the SSID shown on the network
connection report matches the label on your router or access point.
Also make sure your SSID uses only ASCII characters and symbols, or
your product cannot display the SSID correctly.
- If you are trying to connect using the WPS push
button method, make sure your router or access point supports
it.
- If you are using a network password, check the label
on your router or access point to confirm that you are using the
correct password, or check with your network administrator or
router/access point documentation.
- If you are connecting to a smart device that
generates an SSID, check the device documentation for the SSID and
password you should use.
- If your wireless connection suddenly disconnects,
and another smart device was added to the network using a WPS push
button method or your network was set up using a non-WPS push
button method, try downloading and installing your product software
again.
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E-5
Security mode (e.g. WEP, WPA) does not match the
current setting of the printer. Confirm security mode. Contact your
network administrator for assistance.
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If the security on your router or access point is not
one of the following types, change the type of security on your
router or access point and reset your product's network settings.
- WEP-64 bit (40 bit)
- WEP-128 bit (104 bit)
- WPA PSK (TKIP/AES); also known as WPA Personal
- WPA2 PSK (TKIP/AES); also known as WPA2
Personal
- WPA (TKIP/AES)
- WPA2 (TKIP/AES)
- WPA3-SAE (AES)
Also make sure you are connecting to the 2.4GHz
band on your network and using the password for that band.
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E-6
MAC address of your printer may be filtered. Check
whether your router/access point has restrictions such as MAC
address filtering. See the documentation of the router/access point
or contact your network administrator for assistance.
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If your router or access point has MAC address
filtering enabled, register your product's MAC address so it is not
filtered. Locate the MAC address on the network connection report
and check your router or access point documentation for
instructions.
If your router or access point is using shared
authentication with WEP security, confirm that you are using the
correct authentication key and index.
If your router or access point limits the number of
connected devices, raise the connection limit. See your router or
access point documentation for instructions. |
E-8
Incorrect IP address is assigned to the printer.
Confirm IP address setup of the network device (hub, router, or
access point). Contact your network administrator for
assistance.
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If your product's Obtain IP
Address setting is set to Auto, enable DHCP on your router or access
point. If it is set to Manual,
the IP address may be out of range or on a different network
segment; set a valid IP address using your product control panel or
the Web Config utility.
You can also try turning off your product and the
router or access point, waiting about 10 seconds, and turning them
on again. |
E-9
Confirm the connection and network setup of the PC or
other device. Connection using the EpsonNet Setup is available.
Contact your network administrator for assistance.
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Make sure your computer or network device are turned
on. Also make sure that you can access the Internet and other
devices on the same network from the devices you are trying to
connect to your product.
If you still cannot connect to your product, turn off
your router or access point, wait about 10 seconds, and turn it on
again. Download and install your product software again to reset
your network settings. |
E-10
Confirm IP address, subnet mask, and default gateway
setup. Connection using the EpsonNet Setup is available. Contact
your network administrator for assistance.
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Make sure other devices on the network are turned on
and do the following:
- If your product's Obtain
IP Address setting is set to Manual, check the IP address, subnet mask,
and default gateway addresses on the network connection report to
see if they are correct. If not, correct the settings.
- If DHCP is enabled, set your product's Obtain IP Address setting to Auto. If you want to use the DHCP-assigned
address as a static address, set the Obtain IP Address setting to Manual, enter the product's IP address as
listed on the network connection report, and set the subnet mask to
255.255.255.0.
If you still cannot connect to your product, turn off
your router or access point, wait about 10 seconds, and turn it on
again. |
E-11
Setup is incomplete. Confirm default gateway setup.
Connection using the EpsonNet Setup is available. Contact your
network administrator for assistance.
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If you set your product's TCP/IP Setup setting to Manual, check that the default gateway
address listed on the network connection report is correct. Also
turn on the device that is set as the default gateway. |
E-12
Confirm the following:
-Entered security key/password is correct
-Index of the security key/password is set to the
first number
-IP address, subnet mask, or default gateway setup is
correct
Contact your network administrator for assistance.
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Make sure other devices on the network are turned on
and do the following:
- Make sure the IP address, subnet mask, and default
gateway addresses are correct, if you are entering them
manually.
- Confirm that the subnet mask and default gateway
addresses for other devices are the same.
- Make sure the IP address does not conflict with
other devices.
If you still cannot connect to your product, do the
following:
- Turn off your router or access point, wait about 10
seconds, and turn it on again.
- Download and install your product software again to
reset your network settings.
- If your router or access point uses WEP security
with several registered passwords, make sure that the first
registered password is set on your product.
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E-13
Confirm the following:
-Entered security key/password is correct
-Index of the security key/password is set to the
first number
-Connection and network setup of the PC or other
device is correct
Contact your network administrator for assistance.
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Make sure your router, access point, and/or hub are
turned on. Also make sure the TCP/IP setup on your router, access
point, and/or hub is not set manually; this may cause your
product's network settings to differ from the manually set up
devices.
If you still cannot connect to your product, do the
following:
- Turn off your router or access point, wait about 10
seconds, and turn it on again.
- Download and install your product software again to
reset your network settings.
- If your router or access point uses WEP security
with several registered passwords, make sure that the first
registered password is set on your product.
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