You can clean the print head
using a utility on your Windows or Mac computer.
Make sure there are no
errors on the LCD screen and the output tray is extended.
few sheets of plain paper in the product.
Do one of the
Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click
Mac: In the
Apple menu or the Dock, select System
Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your
product, and select Options &
Supplies. Select Utility
and select Open Printer
Select Head Cleaning.
You see a window like this:
Click Start to begin the cleaning cycle.You see a message on the computer screen during
the cleaning cycle.The power light flashes throughout
the cleaning cycle and stays on when the cleaning cycle is
Never open the inner cover or turn off
the product during a cleaning cycle or you may damage
When the cleaning cycle is
finished, you can check to see if the nozzles are clean; click
Print Nozzle Check Pattern and
Check the printed pattern
to see if there are gaps in the lines.
Print head is clean
Print head needs
Print head needs Power
If there are no gaps, click Finish.
If there are gaps or the pattern is faint,
click Clean to clean the print
If almost the entire pattern is missing,
click Finish and perform a Power
If you don’t see any improvement after cleaning the
print head up to 3 times, turn off the product and wait at least 12
hours. Then try cleaning the print head again. If quality still
does not improve, run a Power Cleaning.