If you cannot start Epson Scan 2, try these solutions:
- Make sure your product is turned on and any interface cables are securely connected at both ends.
- If your product is connected to a USB hub, connect it directly to your computer instead.
- If you scan at a high resolution over a network, a communication error may occur. Lower the resolution.
- Make sure Epson Scan 2 is selected as your scanning program.
- Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2.
- Check the
connection setting and test the connection using Epson Scan 2
Utility:
Windows 10: Click
and select EPSON > Epson
Scan 2 Utility. Make sure the correct product is selected.
If necessary, select the Other
tab and click Reset.Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.
Windows (other versions): Click
or
Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2
Utility. Make sure the correct product is selected. If
necessary, select the Other tab
and click Reset.Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset.
- Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
- If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.