Paper Jam Problems

If you have problems with paper jams, try these solutions:

  1. Cancel the print job from your computer, if necessary.
  2. Gently pull out any jammed paper from the rear paper feed.
  3. Open the front cover, and remove the jammed paper and any torn pieces.
    Note: Do not touch the parts shown here or you may damage the product. Never touch the buttons on the control panel while your hand is inside the printer.


  4. Press the cancel button to resume printing.
  5. Carefully follow all paper loading instructions when you load new paper.
Related tasks
Loading Paper