You can often diagnose problems with your product by checking the messages on its LCD screen.
LCD screen message | Condition/solution |
---|---|
Printer error. Turn on the printer again. See your documentation for more details. | A serious error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support. |
Paper out in XX. | Load paper in the empty paper cassette. Make sure to insert the paper cassette all the way until it stops. |
You need to replace the Ink Cartridge(s). | Replace the ink cartridge as soon as possible. |
The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson Support. | The borderless ink pad is near the end of its service life and the message will be displayed until the ink pad is replaced. Contact Epson to replace borderless ink pads before the end of their service life. Press the OK button to resume printing. |
The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson Support. | The borderless ink pad is at the end of its service life. Turn off the product and contact Epson for support. Borderless printing is not available until the ink pad is replaced. |
Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. | You cannot use AirPrint if Paper Setup Auto Display is disabled. |
The combination of the IP address and the subnet mask is invalid. See your documentation for more details. | There is a problem with the network connection to your product. |
To use cloud services, update the root certificate from the Epson Web Config utility. | Run the Web Config utility and update the root certificate. Contact your system administrator for more information. |
Check that the printer driver is installed on the computer and that the port settings for the printer are correct. | Make sure the correct port (USB or network) is selected for your product connection. |
Recovery mode
Update Firmware |
An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from Epson's support website. If you still need help, contact Epson for support. |