You can often diagnose problems with your product by checking the messages on its LCD screen.
LCD screen message | Condition/solution |
---|---|
Printer error. Turn the power off and on again. If the problem persists, contact Epson Support. | Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product. If the error still persists, contact Epson for support. |
Printer error. Contact Epson Support. Non-printing features are available. | The printer may be damaged. Contact Epson for support. Non-printing features such as scanning are still available. |
Printer error. For details, see your documentation. | The printer may be damaged. Contact Epson for support. |
Paper out in XX. Load paper. Paper Size: XX/ Paper Type: XX | Load paper in the empty paper cassette. Make sure to insert the paper cassette all the way until it stops. |
You need to replace Ink Cartridge | Replace the indicated ink cartridges. |
The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson Support. | The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson to replace ink pads before the end of their service life. |
The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson Support. | The ink pad is at the end of its service life. Turn off the product and contact Epson for support. |
Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. | AirPrint is not available when the Paper Setup Auto Display setting is disabled. Change the Paper Setup Auto Display setting to On. |
No dial tone is detected. | Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.) |
The combination of the IP address and the subnet mask is invalid. See your documentation for more details | There is a problem with the network connection to your product. Set up your product on the network again. |
To use cloud services, update the root certificate from the Epson Web Config utility | Access the Web Config utility and update the cloud service root certificate. |
Check that the printer driver is installed on the computer and that the port settings for the printer are correct. | Make sure the printer port is correctly configured. In Windows, make sure the port is set to a USBXXX setting for a USB connection or EpsonNet Print Port for a network connection. |
Recovery mode
Update Firmware |
An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from Epson's support website. If you still need help, contact Epson for support. |
DNS error. Check DNS settings. | A communication error during scanning to a shared
folder over a network has occurred. Try the following:
|
Authentication error. Check the authentication method, authenticated account, and authenticated password. | An authentication error during scanning to a shared folder over a network has occurred. Make sure the computer's user name and password are correct and match those registered to your product contacts list. Also make sure the password has not expired. |
Communication error. Check the Wi-Fi/network connection. | A wireless communication error during scanning to a
shared folder over a network has occurred. Try the following:
|
The file name is already in use. Rename the file and scan again. | A file of the same name already exists in the shared network folder you are trying to scan to. Change the filename, or move or deleted files as necessary and try scanning to the shared folder again. |
Scanned file(s) are too large. Only XX pages have been sent. Check if the Location has enough space. | The storage on the computer you are trying to scan to does not have enough space to store your scan. Increase the free space and try again. |