If you cannot send a scan to an email address, try these
solutions:
- Make sure the destination email address is working.
- Make sure the email server settings are correct.
- Contact the
email server administrator to make sure the server is running.
- If you are using Microsoft Exchange, check the
following:
- If you are unable to sign in, your Entra ID may be blocked by a
conditional access policy. Check your conditional access policies
with Entra ID. For detailed instructions, see the "Microsoft Learn"
site.
- If you cannot send email and you see a message telling you to
sign in to your email service and contact your administrator, check
Web Config for the current status.
Select the Network tab >
Email Server > Basic.
If the email server status is Signed
in, the sign-in information may not have been saved to the
product. Click OK to send the
setting information to the product.
If there is no status and the Sign
In button is displayed, sign in.
- The cloud service or email service may not be connected, or the
connection has expired. Connect to the cloud service or e-mail
service.
- You may need to sign in to the cloud service again. Sign in to
the cloud service.
- An expiration message may be displayed if you signed in and a
certain period of time has passed without using the email sending
function. If a product using OAuth 2.0 authentication has not been
used for an extended period, or the email-sending function has not
been used, the access token and refresh token become invalid. The
administrator should sign in again.