Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, follow the steps here.

1. Cancel the print job, if necessary.
2. Remove any jammed paper from the rear paper feed.
   
   
   
3. Open the scanner unit with both hands until it locks and remove any jammed paper inside.
   
   
   
   
   
   
   Caution:
   Do not touch the flat white cable or translucent film inside the printer.

   
   
   
4. Close the scanner unit.
   
   
   
   Note: The scanner unit is designed to close slowly and resist a little as a precaution against injuring your fingers. Continue to close the scanner unit even if you feel some resistance.