Removing Roll 1/ Roll Paper

When you finish printing on roll paper, remove it from the printer to avoid indenting or creasing the paper.

Note: On single roll models (SureColor P6570E/T3770E), Roll 1 appears as Roll on the LCD screen. The images in this section show a dual roll model, but the instructions are the same unless otherwise noted.

Note: If you enabled Remaining Amount Management, the printer prints a barcode on the leading edge of the roll when you remove the roll paper. When you reload the paper, the printer reads the barcode and automatically sets the paper type and amount remaining.

Store the paper basket, if necessary.
On the LCD screen, select > Paper Setting > Roll 1 or Roll > Remove.
Note: You can also eject the roll paper by pressing the Roll 1 release button.

The printer rewinds the roll paper.
Note: If printed paper is not cut and remains loaded in the printer, select > Paper Setting > Roll 1 or Roll > Feed/Cut Paper and adjust the cutting position to cut the roll paper.
Pull up the lock lever on the roll paper holder to release it.

Note: Make sure you pull the lock lever all the way up to unlock it completely.
Lift the roll paper out of the printer to remove it.
Remove the transparent paper stop from the spindle.
Remove the spindle from the roll paper.
Reattach the transparent paper stop to the spindle.
Place the spindle into the grooves on the printer with the black end of the spindle on the right.
Push down the lock lever on the roll paper holder to lock it in place.
Rewind the paper carefully and place it in its original package.
Note: Store roll paper on its end or horizontally (if the packaging end-caps are installed). Never store roll paper on its edge, as a flat spot can develop and lead to imaging artifacts on the prints. Do not store roll paper in dusty areas. Print head maintenance and cleanings increase if dust accumulates on the paper.