Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, follow the steps here or on the LCD screen to clear the jam.
Caution:
Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, you could be injured. Be careful not to touch the protruding parts to avoid injury.
  1. Cancel the print job, if necessary.
  2. Close the document cover, if necessary.
  3. Lift the scanner unit with both hands until it locks into place.
    Caution:
    Be careful not to trap your hand or fingers when opening or closing the scanner unit. Remove the jammed paper carefully or you may damage the product.


  4. Remove the jammed paper.


    Caution:
    Do not touch the flat white cable or the translucent film inside your product. Doing so may cause a malfunction.


  5. Close the scanner unit.


    Note: The scanner unit is designed to close slowly to avoid catching fingers in the printer. There may be some resistance when closing the scanner unit.
  6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
Parent topic: Solving Paper Problems
Related reference
Paper Feeding Problems
Paper Ejection Problems
Related information
Loading Paper
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