If you have problems scanning over a network, try these solutions:
- Make sure you are scanning from a computer. If you want to scan from your product control panel, you must connect the product to your computer with a USB cable.
- Check the scanning setting assigned in Epson Event Manager.
- If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
- If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
- Check the
scanner setting and reset the connection if necessary using Epson
Scan 2 Utility:
Windows 11: Click
, then search for Epson Scan 2 Utility and select it. Make sure
your product is selected. If necessary, select the Other tab and click Reset.Windows 10: Click
and select EPSON > Epson
Scan 2 Utility. Make sure your product is selected. If
necessary, select the Other tab
and click Reset.Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.
Windows (other versions): Click
or
Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2
Utility. Make sure your product is selected. If necessary,
select the Other tab and click
Reset.Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.
- You may need to disable the firewall and any anti-virus software on your wireless router or access point.