If your scanning software does not operate correctly,
try these solutions:
- Make sure
your computer has adequate memory and meets the system requirements
for your operating system.
- Make sure
your computer is not running in a power-saving mode, such as sleep
or standby. If so, wake your system and restart your scanning
software.
- If you
upgraded your operating system but did not reinstall your scanning
software, try reinstalling it.
- In Windows, make sure your product is listed as a
valid device in the Scanners and
Cameras control panel.
- Make sure the power cord is connected and the
product is turned on.
- When scanning multiple originals using Epson
ScanSmart, make sure there is a gap of at least 0.8 inches (20 mm)
between the originals.
- Use the Epson Scan 2 Utility on your computer to
reset the scanner software settings. If resetting the settings does
not solve the problem, uninstall and reinstall the scanner
software.