| Printer error. Turn the power off and on again. If the
problem persists, contact Epson support. |
Turn the product off and then back on again. If the
error persists, check for and remove any jammed paper or protective
materials from the product. If the error still persists, contact
Epson for support.
If you see any of the following error codes, make sure
you have not exceeded the loading capacity for any paper
source:
|
| Printer error. Contact Epson support. Non-printing
features are available. |
The product may be damaged, but features such as
scanning are still available. Contact Epson for support. |
| Printer error. For details, see your
documentation. |
The product may be damaged. Contact Epson for
support. |
| Paper out in XX. Load Paper. Paper Size: XX/Paper
Type: XX |
Load the size and type of paper in the paper source
indicated. |
| Too many paper cassette units are installed. Turn the
power off and uninstall the extra units. See your documentation for
details. |
You can install up to three optional paper cassette
units. Remove any extra units. |
| Unsupported Paper Cassette Units have been installed.
Turn the power off and uninstall. For details, see your
documentation. |
Unsupported optional paper cassette units are
installed. Remove the unsupported units. |
| Cannot print because XX is out of order. You can print
from another cassette. |
Turn the product off and then back on again. Reinsert
the indicated paper cassette. If the error persists, contact Epson
for support. |
| The pickup roller in XX is nearing the end of its
service life. |
The paper cassette rollers need to be replaced
periodically for optimal performance. (Paper may not feed correctly
from the paper cassette when the roller is near the end of its
service life.) Prepare new pickup rollers. |
| The pickup roller in XX has reached the end of its
service life. Replace it and reset the maintenance roller
counter. |
Replace the pickup rollers. After replacing the
rollers, select Settings
>Maintenance > Pickup roller information > Reset Counter, and then select the paper
cassette for which you replaced the pickup rollers. |
| You need to replace Ink Supply Unit(s). |
Replace the indicated ink packs. |
| Paper Setup Auto Display is set to Off. Some features
may not be available. For details, see your documentation. |
AirPrint is not available when the Paper Setup Auto Display setting is disabled.
Change Paper Setup Auto Display
to On. |
| No dial tone is detected. |
Make sure the phone cable is connected correctly and
the phone line works. If you connected the product to a PBX
(Private Branch Exchange) phone line or Terminal Adapter, change
the Line Type setting to
PBX. If you still cannot send a
fax, turn off the Dial Tone
Detection setting. (Turning off the Dial Tone Detection
setting may cause the product to drop the first digit of a fax
number.) |
| Failed to receive faxes because the fax data capacity
is full. Touch the Job/Status at the bottom of the Home Screen for
details. |
Press the  Job/Status button and select
Printer Status and resolve any
printer errors that prevented faxes from printing. Make sure the
product is connected to a computer or that a USB device is
connected to the product. |
| The combination of the IP address and the subnet mask
is invalid. See your documentation for more details. |
There is a problem with the network connection to your
product. Set up your product on the network again. |
| To use cloud services, update the root certificate
from the Epson Web Config utility. |
Access the Web Config utility and update the cloud
service root certificate. |
| Check that the printer driver is installed on the
computer and that the port settings for the printer are
correct. |
Make sure the printer port is correctly configured. In
Windows, make sure the port is set to a USBXXX setting for a USB connection or
EpsonNet Print Port for a network
connection. |
| Recovery Mode
Update Firmware |
An error has occurred during firmware updating.
Connect your product using a USB cable and try downloading the
Firmware Update from the Epson support site. If you still need
help, contact Epson for support. |