If incorrect characters appear in your prints, try these
solutions before reprinting:
- Make sure
any cables are securely connected at both ends.
- In Windows,
delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the
printer settings window, and cancel any stalled print jobs.
- On a Mac, cancel any paused print jobs.
- If your
product is connected to a USB hub, connect it directly to your
computer instead.
- If incorrect
characters still appear in your prints, try connecting your product
using a different cable.
- If your
computer entered sleep mode the last time you printed, the next
print job after your computer exits sleep mode may contain garbled
characters. Print your document again.
- Make sure you are using the printer software for this product.
Check the product name at the top of the driver window.