If your product has trouble finding or connecting to a wireless
router or access point, try these solutions:
- If you are
connecting the product via Wi-Fi Protected Setup (WPS) and the
Wi-Fi icon on your product's LCD screen is not lit or does not
appear, make sure you select one of the WPS options from the
product control panel within 2 minutes of pressing the WPS button
on your router.
- Make sure to
place your product within contact range of your 2.4 GHz router or
access point. Avoid placing your product near a microwave oven, 2.4
GHz cordless phone, or large metal object, such as a filing
cabinet.
Note: If you are
using a 5 GHz wireless router, set the router to operate in dual
band (2.4 GHz and 5 GHz) mode. If your router uses a single
network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home
Network 2.4 GHz and Home Network 5 GHz. See your router
documentation or contact your internet service provider for
instructions.
- Verify that
your router or access point is operating correctly by connecting to
it from your computer or another device.
- Print a network connection report and check the codes and
messages on the report to help determine the cause of the
problem.
- You may need
to disable the firewall and any anti-virus software on your
wireless router or access point.
- Try restarting your router following the instructions in your
router documentation.
Note: If you are
reading these instructions online, you will lose your Internet
connection when you restart your router.
- Check to see
if access restrictions, such as MAC address filtering, are set on
the router or access point. If access restrictions are set, add
your product's MAC address to your router's address list. To
obtain your product's MAC address, print a network status
sheet. Then follow the instructions in your router or access
point documentation to add the address to the list.
- If your
router or access point does not broadcast its network name (SSID),
follow the instructions that came with your product to enter your
wireless network name manually.
- If your
router or access point has security enabled, determine the kind of
security it is using and any required password or passphrase for
connection. Then make sure to enter the exact WEP key or WPA
passphrase correctly.
- Check if
your computer is restricting the available wireless channels. If
so, verify that your wireless access point is using one of the
usable channels and change to a usable channel, if necessary.
- Turn off the devices you want to connect to the network. Wait
for about 10 seconds and then turn on the devices in the following
order: wireless router, computer or smart device, and then your
product. Move your product and computer or smart device closer to
the wireless router to help with radio wave communication, and then
try to make network settings again.
- If the IP address assigned to the product is 169.254.XXX.XXX
and the subnet mask is 255.255.0.0, the IP address may not be
assigned correctly. Check the IP address and the subnet mask
assigned to the product. Restart the wireless router or reset the
network settings for the product.
- If you cannot connect your product to a device using Wi-Fi
Direct, you may have exceeded the maximum number of devices
connected to your product (8). Print a network status sheet or
access Web Config on the browser for your device and check the
number of connected devices. If 8 devices are already connected,
disconnect a device by deleting the product's SSID from the Wi-Fi
screen of that device. If fewer than 8 devices are connected, check
the accuracy of your other network settings, move your device
closer to your product, and try connecting again.
- If you are
using a Wi-Fi Direct connection that suddenly disconnects, the
Wi-Fi Direct password on your device may have been changed. If
necessary, delete the existing DIRECT-xxxxxxxx connection settings from your
device and enter a new password. See your device documentation for
instructions.