Checking the Nozzles Using a Computer Utility

You can check the print head nozzles using a utility on your Windows or Mac computer.

Load a few sheets of plain paper in the product.
Do one of the following:
- Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
- Mac: In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
Select Nozzle Check or Print Head Nozzle Check. You see a window like this:
Click Print.
Check the printed pattern to see if there are gaps in the lines.
Print head is clean

Print head needs cleaning

Print head needs Power Cleaning
Do one of the following:
- If there are no gaps, click Finish.
- If there are gaps or the pattern is faint, clean the print head.
- If almost the entire pattern is missing, click Finish and perform a Power Cleaning.

If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off using the

power button and wait at least 12 hours. Then run a nozzle check and try cleaning the print head again, if necessary. If quality still does not improve, run a Power Cleaning.