Fax Quality is Poor

If you receive a poor quality fax, try these solutions:

• Try enabling the error correction mode (ECM) setting.
• Contact the fax sender and ask them to send the fax in a higher resolution.
• Try reprinting the received fax.

If the sent fax quality is poor, try these solutions:

• Clean the scanner glass.
• Clean the ADF.
• Try changing the resolution or density setting on the control panel.
• Do not press on the document cover or the original with too much force.
• Remove any dust or dirt from the originals.
• Try changing the original type setting on the control panel.
• If you are sending a monochrome fax to a single recipient, try sending the fax using the Direct Send feature.
  Note: If you send a high-resolution monochrome fax without using the Direct Send feature, the product may automatically lower the resolution.
• Try enabling the error correction mode (ECM) setting.
• If the back of the original appears in your sent fax, place a piece of black paper on the back of the original and fax it again.