Cannot Print Over a Network

If you cannot print over a network, try these solutions:

• Make sure that your product is turned on.
• Make sure you install your product's network software as described in your product documentation.
• Make sure that the latest version of your product's Epson printer driver is installed. If a genuine Epson printer driver is not installed, the available functions are limited. To check if a genuine Epson printer driver is installed on your computer, do the following:
  Windows: Select Control Panel > View devices and printers (Printers, Printers and Faxes), do the following to open the print server properties window:

  • Windows 11/Windows 10/Windows 8.x/Windows 7/Windows Server 2022/Windows Server 2019/Windows Server 2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2: Click the printer icon, and then click Print server properties at the top of the window.
  • Windows Vista/Windows Server 2008: Right-click on the Printers folder, and then click Run as administrator > Server Properties.
  • Windows Server 2003 R2/Windows Server 2003: From the File menu, select Server Properties.

  Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer.

  macOS 10.12.x to 13.x: Select System Preferences from the Apple menu > Printers & Scanners, Print & Scan, or Print & Fax, and select the printer. Click Options & Supplies. If the Options and Utility tabs are displayed in the window, a genuine Epson printer driver is installed on your computer.

• Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected, check any cable connections and turn your product off and then on again.
• Print a network connection report and check the codes and messages on the report to help determine the cause of the problem.
• If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually.
• Make sure your computer and product are both using the same wireless network.
• If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place your product closer to your router or access point. Avoid placing your product near a microwave oven, cordless phone, or large metal object, such as a filing cabinet.
  Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.
• Try restarting your router following the instructions in your router documentation.
  Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.
• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi connection icon is not lit or does not appear on the product's LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software.
• Check your product's connection status by opening the EPSON Status Monitor 3 (Windows) or EPSON Status Monitor (Mac) on your computer. If the remaining ink levels are displayed, a connection has been successfully established between your computer and your product.
• If you are printing a large data size image, the computer may run out of memory. Print the image at a lower resolution or a smaller size.