If the scanner does not turn on or if it turns off unexpectedly,
try these solutions:
- Make sure the USB cable is securely connected to the
computer.
- Connect the scanner directly to the computer. The scanner may
not work properly when connected through a USB hub.
- Use the USB cable that came with the scanner.
- Wait a few seconds for the scanner to turn on and the status
light to stop flashing. When the status light stops flashing, it
indicates that the scanner is ready to scan.
- Make sure Epson ScanSmart and Epson Scan 2 are installed
correctly.
- If you are using any TWAIN-complaint applications, make sure
that the correct product is selected as the Scanner or Source
setting.
- If the scanner continues to not turn on or turns off
unexpectedly, uninstall and then re-install Epson Scan 2.