Checking the Nozzles Using the Product Control Panel

You can check the print head nozzles using the control panel on your product.
  1. Make sure there are no errors on the LCD screen.
  2. Load a few sheets of plain paper in the product.
  3. Press the  home button, if necessary.
  4. Select Settings > Maintenance > Print Head Nozzle Check.
  5. Select a paper cassette with Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) paper and select OK. The nozzle pattern prints.
  6. Check the printed pattern to see if there are gaps in the lines.

    Print head is clean

    AM-C4000/AM-C5000/AM-C6000



    AM-M5500



    Print head needs cleaning

    AM-C4000/AM-C5000/AM-C6000



    AM-M5500

  7. Do one of the following:
    • If there are no gaps, select OK.
    • If there are gaps or the pattern is faint, select NG and continue.
  8. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary.
    Caution:
    Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print.
Parent topic: Printhead Maintenance
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