You may be able to solve certain problems and improve or add functions by updating the applications and firmware to the latest version.
Caution:
Do not turn off the computer or the scanner
while updating.
- Make sure that the scanner and the computer are connected, and that the computer is connected to the internet.
- Start EPSON Software Updater and update the applications or firmware.
- Windows 11: Click
, then search for
EPSON Software Updater and select
it. - Windows 10: Click
, then select Epson Software > EPSON Software Updater. - Windows 8.x: Enter the application name in the search charm, and then select the displayed icon.
- Windows 7: Click the start button, and then select All Programs or Programs > Epson Software > EPSON Software Updater.
- Mac OS: Select Finder > Go > Applications > Epson Software > EPSON Software Updater.
Note: If you
cannot find the application you want to update in the list, you
cannot update the application using the EPSON Software Updater.
Check for the latest versions of the applications on the Epson
support website.
Updating the Firmware using the Control Panel
If the product can be connected to the Internet, you
can also update the product's firmware using the control panel and
set the product to regularly check for firmware updates and notify
you if any are available.
- Select Settings on the home screen.
- Select System Administration
> Firmware Update >
Update.
Note: Select Notification > On to set the scanner to regularly check for available firmware updates.
- Check the message displayed on the screen and start searching for available updates.
- If a message is displayed on the LCD screen informing you that
a firmware update is available, follow the on-screen instructions
to start the update.
Caution:Do not turn off or unplug the product until the update is complete; otherwise, a malfunction may occur.
Note: If the
firmware update is unsuccessful, the product does not start up
normally and "Recovery Mode" is displayed on the LCD screen the
next time the product is turned on. In this case, you need to
update the firmware again using a computer. Connect the product to
the computer with a USB cable and download the latest firmware from
the Epson website. Then follow the on-screen instructions to update
the firmware. (You cannot update the firmware over a network
connection if "Recovery Mode" is still displayed on the LCD
screen.)
Updating Firmware without Connecting to the Internet
You can download the product's firmware from the
Epson website on the computer, and then connect the product and the
computer via USB cable to update the firmware. If you cannot
update over the network, try this method.
Note: Make sure
Epson Scan 2 is installed on your computer. If Epson Scan 2 is not
installed, download the software from the Epson website and install
it on your computer.
- Download the latest firmware from the Epson website.
- Connect your product to the computer using a USB cable.
- Double-click the downloaded .exe file to start the Epson Firmware Updater.
- Follow the on-screen instructions to update the firmware.