If you have sent a print job and nothing prints, try these solutions:
- Make sure your product is turned on and connected to your computer.
- Make sure any interface cables are connected securely at both ends.
- Make sure the interface specifications match the specifications for the printer and the computer.
- Make sure there are no errors or paper jams in the product.
- There may a problem with the printer's status. Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
- If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub.
- If the printer cannot print using a USB connection, disconnect the USB cable from the computer, right-click on the printer icon displayed on the computer, and select Remove Device. Then connect the USB cable to the computer and try a test print.
- If your computer is connected using a USB cable, try a different USB port on your computer or a different cable.
- Make sure the printer status is not offline or pending.
- Make sure you are using the Epson printer driver for your product or the available functions are limited.
- Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly.
- Make sure your system meets the requirements for your operating system. If you are printing a high-resolution image, you may need more than the minimum requirements. Print the image at a lower resolution or if necessary, increase your system's memory.
- In Windows, make sure your product is selected as the default printer and the printer port setting matches the printer connection port.
- In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
- In Windows, do one of the following to open the
Epson Printer Connection Checker and follow the on-screen
instructions to check the connection status:
- Windows 11: Click
, then search for Epson Printer Connection Checker and select
it. - Windows 10: Click
and select Epson Software > Epson Printer Connection Checker. - Windows 8.x: Navigate to the Apps screen and select the Epson Printer Connection Checker icon.
- Windows 7: Click
and select All Programs > Epson Software > Epson Printer Connection Checker.
- Windows 11: Click
- On a Mac, make sure the printer is added to the printer list and the printer is not paused.
- Make sure your product is selected as the printer in your printing program.
- In Windows, the product may not print if a large number of print jobs are sent. Try selecting Print directly to the printer on the Advanced tab in the printer properties.
- Make sure EPSON Status Monitor 3 is enabled to perform manual 2-sided printing (Windows). Manual 2-sided printing may not be available when the printer is accessed over a network or is used as a shared printer.
- You can try to clear the problem by updating the product software to the latest version. If the problem persists, try uninstalling and reinstalling the printer driver.