Mail Server Connection Report Messages

You can review the connection report messages to diagnose mail server connection problems in Web Config.

Message Description
Connection test was successful. Connection to the server is successful
SMTP server communication error. Check the following. - Network Settings One of the following occurred:
  • The printer is not connected to a network
  • SMTP server is down
  • Network connection is disconnected while communicating
  • Received incomplete data
POP3 server communication error. Check the following. - Network Settings One of the following occurred:
  • The printer is not connected to a network
  • POP3 server is down
  • Network connection is disconnected while communicating
  • Received incomplete data
An error occurred while connecting to SMTP server. Check the followings. -SMTP Server Address - DNS Server One of the following occurred:
  • Connecting to a DNS server failed
  • Name resolution for an SMTP server failed
An error occurred while connecting to POP3 server. Check the followings. -POP3 Server Address - DNS Server One of the following occurred:
  • Connecting to a DNS server failed
  • Name resolution for a POP3 server failed
SMTP server authentication error. Check the followings. - Authentication Method - Authenticated Account -Authenticated Password SMTP server authentication failed
POP3 server authentication error. Check the followings. - Authentication Method - Authenticated Account -Authenticated Password POP3 server authentication failed
Unsupported communication method. Check the followings. - SMTP Server Address - SMTP Server Port Number Communication method is usin unsupported protocols
Connection to SMTP server failed. Change Secure Connection to None. There is an SMTP mismatch between a server and a client, or the server does not support SMTP secure connection (SSL connection)
Connection to SMTP server failed. Change Secure Connection to SSL/TLS. There is an SMTP mismatch between a server and a client, or the server requests to use a SSL/TLS connection for an SMTP secure connection
Connection to SMTP server failed. Change Secure Connection to STARTTLS. There is an SMTP mismatch between a server and a client, or the server requests to use a STARTTLS connection for an SMTP secure connection
The connection is untrusted. Check the following. - Date and Time The printer’s date and time setting is incorrect or the certificate has expired
The connection is untrusted. Check the following. - CA Certificate The printer does not have a root certificate corresponding to the server or a CA Certificate has not been imported
The connection is not secured. The obtained certificate is damaged
SMTP server authentication failed. Change Authentication Method to SMTP-AUTH. There is an authentication method mismatch between a server and a client. The server supports SMTP AUTH.
SMTP server authentication failed. Change Authentication Method to POP before SMTP. There is an authentication method mismatch between a server and a client. The server does not support SMTP AUTH.
Sender's Email Address is incorrect. Change to the email address for your email service. The specified sender’s Email address is wrong
Cannot access the printer until processing is complete. The product is busy
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