Nothing Prints

If you have sent a print job and nothing prints, try these solutions:

• Make sure your product is turned on and connected to your computer.
• Make sure any interface cables are connected securely at both ends.
• Make sure there are no errors or paper jams in the product and the covers on the product are closed.
• There may a problem with the printer's status. Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub.
• If the printer cannot print using a USB connection, disconnect the USB cable from the computer, right-click on the printer icon displayed on the computer, and select Remove Device. Then connect the USB cable to the computer and try a test print.
• If your computer is connected using a USB cable, try a different USB port on your computer or a different cable.
• Make sure the printer status is not offline or pending.
• Make sure you are using the Epson printer driver for your product or the available functions are limited.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly.
• Make sure your system meets the requirements for your operating system. If you are printing a high-resolution image, you may need more than the minimum requirements. Print the image at a lower resolution or if necessary, increase your system's memory.
• In Windows, make sure your product is selected as the default printer and the printer port setting matches the printer connection port.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
• On a Mac, make sure the printer is added to the printer list and the printer is not paused.
• If you are using the PostScript printing software, make sure the printing language setting on the control panel is set to Auto or PS.
• Make sure the printing language setting on the control panel is correct.
• If user restriction has been enabled, you may need to enter a user name and password. Contact your administrator for assistance.
• In Windows, if user restriction has been enabled and a message to update the firmware appears, update the product's firmware. If you are unable to update the firmware, select the Optional Settings tab, select Driver Settings, and check the Use Legacy Password box.
• Make sure your product is selected as the printer in your printing program.
• In Windows, the product may not print if a large number of print jobs are sent. Try selecting Print directly to the printer on the Advanced tab in the printer properties.
• You can try to clear the problem by updating the product software to the latest version. If the problem persists, try uninstalling and reinstalling the printer driver.