Paper Jam Problems

If a paper jam occurs in the product, a message appears on the LCD screen. Follow the on-screen instructions to locate the paper jam and remove the paper.

Caution: Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, it could cause an injury. Be careful not to touch the protruding parts to avoid injury. Remove the jammed paper carefully or you may damage the product.

If the cover (D1) does not open when long paper is jammed, cut the rear edge of the paper with scissors, and then open the cover (D1) to remove the paper. When a message prompting you to clean the inside of the printer is displayed on the LCD screen, follow the on-screen instructions to clean it.