Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, follow the steps here.

1. Cancel the print job, if necessary.
2. Raise the control panel.
   
   
   
3. Lift the scanner unit until it clicks.
   
   
   
   Caution:
   Be careful not to trap your hand or fingers when opening or closing the scanner unit. Avoid touching the buttons on the control panel while your hand is inside the printer.
4. Remove any jammed paper inside.
   
   
   
   Caution:
   Do not touch the flat white cable, translucent film, or ink tubes inside the printer. Doing so may cause a malfunction.

   
5. Close the scanner unit.
   
   
   
   Note: The scanner unit is designed to close slowly and resist a little as a precaution against injuring your fingers. Continue to close the scanner unit even if you feel some resistance.