If a job does not complete successfully, you can check
the error code for the reason. Press the 
Job/Status button, select the
Job/Status tab, and select
Log. Select the incomplete job to
display the error code and additional information.
| Code | Condition/solution |
|---|---|
| 001 | The product was turned off by a power failure. |
| 101 | Memory is full. Reduce the size of the print job. |
| 102 | Collated printing has failed due to a lack of available memory. Clear fonts and macros from the product's memory using the PDL Font, Macro, and Working Area option on the Settings > General Settings > System Administration > Clear Internal Memory Data menu, reduce the size of the print job, or print one copy at a time. |
| 103 | Print quality was decreased due to a lack of available memory. If the quality of the printout is unacceptable, try simplifying the page by reducing the number of graphics or the number and size of the fonts. |
| 104 | Reverse printing has failed due to a lack of available memory. Clear fonts and macros from the product's memory using the PDL Font, Macro, and Working Area option on the Settings > General Settings > System Administration > Clear Internal Memory Data menu or reduce the data size of the print job. |
| 106 | Cannot print from the computer due to access control settings. Contact your product administrator. |
| 107 | User authentication failed and the job has been canceled. Contact your product administrator. |
| 108 | Confidential job data was deleted when the product was turned off. |
| 109 | The received fax was already deleted. |
| 110 | The job was printed 1-sided because the loaded paper does not support 2-sided printing. |
| 111 | Available memory is running low. Reduce the size of the print job. |
| 120 | Cannot communicate with a server using an open platform. Check the server or network for errors. |
| 130 |
Collated printing has failed due to a lack of available memory. Reduce the size of the print job. |
| 131 | Reverse printing has failed due to a lack of available memory. Reduce the size of the print job. |
| 132 | Cannot print due to a lack of available memory. Reduce the size of the print job. |
| 133 | Cannot print on 2-sides due to a lack of available memory. Only one side will be printed. Reduce the size of the print job. |
| 141 | HDD error. The job is canceled. Contact Epson for support. |
| 151 | Cannot print because the user name associated with the confidential job does not match. |
| 201 | The product's memory is full. You can send pages individually, or print received faxes and delete them to free up memory space. |
| 202 | The line was disconnected by the recipient's fax machine. Wait a moment, then try again. |
| 203 | The product cannot detect a dial tone.
Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.) |
| 204 | The recipient's fax machine is busy. Wait a moment, then try again. |
| 205 | The recipient's fax machine does not answer. Wait a moment, then try again. |
| 206 | The phone cable is incorrectly connected to the product's LINE and EXT ports. Connect the phone cable correctly. |
| 207 | The phone cable is not connected. Connect the phone cable. |
| 208 | The fax could not be sent to some of the specified
recipients.
Print a fax log to check which recipients failed to receive the fax. If the Save Failure Data setting is turned on, you can resend a fax from Job Status in the Job/Status menu. |
| 301
401 |
There is not enough storage space available to save the data in the external memory device. Clear space on the device or use a different device. |
| 302
402 |
The external memory device is write-protected. Disable write protection. |
| 303 | No folder is available for saving the scanned file. Create a folder or use a different memory device. |
| 304
404 |
The external memory device has been removed. Reinsert the device. |
| 305
405 |
An error occurred while saving data to an external memory device. Reinsert the memory device or use a different device. |
| 306 | The product's memory is full. Wait until current jobs are finished processing. |
| 311
321 411 421 |
A DNS error has occurred. From the Home screen, select Settings > General Settings > Network Settings > Advanced > TCP/IP and check the DNS settings for the server, computer, or access point. |
| 312
412 |
An authentication error has occurred. From the Home screen, select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings and check the server settings. |
| 313
413 |
A communication error has occurred. From the Home screen, select Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings and check the server settings. Print a network connection report to check if the product is connected to the network. The authentication method of the settings and the email server may not match. If the authentication method is set to Off, make sure the authentication method of the email server is set to None. |
| 314 | The data size exceeds the maximum size for the attached files. Increase the Attached File Max Size setting in the scan settings or lower the file size of the scanned image. |
| 315
327 |
The memory is full. Wait for current jobs to finish and try again. |
| 316 | A mail encryption error has occurred. Make sure the encryption certificate setting and product time setting are correct. |
| 317 | A mail signature error has occurred. Make sure the signing certificate setting and product time setting are correct. |
| 318 | A domain restriction error has occurred. Contact your administrator to check if the domain of your email destination is restricted. |
| 322 | An authentication error occurred. Check the Location settings. |
| 323 | A communication error has occurred. Check the Location settings or the network connection. |
| 324 | A file with the same name already exists in the specified folder. Delete the duplicate file or change the file name prefix in File Settings. |
| 325
326 |
There is not enough storage space available in the specified folder. Increase the storage space in the specified folder, delete unnecessary files, or lower the file size of the scanned image. |
| 328 | The destination was wrong or the destination does not exist. Check the Location settings. |
| 330 | An FTPS/FTPS secure connection error occurred. Check the location in the destination settings. Run Epson Web Config and update the root certificate or the CA certificate. Contact your product administrator. |
| 331 | A communication error occurred while acquiring the destination list. Make sure the product is connected to the network correctly. |
| 332 | There is not enough space available for saving the scanned files in the specified folder. Delete unnecessary files from the specified folder. |
| 333 | The destination could not be found because the destination information was uploaded to the server before sending the scanned data. Select the destination again. |
| 334 | An error occurred while sending the scanned data. |
| 341 | A communication error has occurred. Make sure the product is connected to the computer or network correctly. Make sure you have installed Document Capture Pro or Document Capture. Make sure the Event Manager program is not being blocked by your firewall or security software. |
| 350 | An FTPS/HTTPS certificate error occurred. Check the product's date and time settings are correct. Run Epson Web Config and update the root certificate or the CA certificate. Contact your product administrator. |
| 422 | An authentication error has occurred while faxing (models equipped with optional fax board). From the Home screen, select Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings (Required) and check the settings for the folder selected in Destination. |
| 423 | A communication error has occurred while faxing (models equipped with optional fax board). From the Home screen, select Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings. Select the arrow icon at the end of an entry and check the Save/Forward Destination (Required) setting. You can also print a network connection report to check the network connection. |
| 425 | There is not enough storage space available in the forwarding destination folder. Increase the storage space in the destination folder. |
| 428 | The destination for faxing was wrong or the destination does not exist (models equipped with optional fax board). From the Home screen, select Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings. Select the arrow icon at the end of an entry and check the Save/Forward Destination (Required) setting. |