If a platen height error is displayed on the LCD screen during
printing, try these solutions:
- If the image you are printing requires a large amount of ink,
the platen height position sensor may cause an error to appear on
the LCD screen. If the T-shirt is loaded on a platen with a frame,
remove the frame and load the T-shirt so that it is flat. You
should also reduce the width of any White ink in Garment Creator 2
or another RIP software you are using so that any white under-base
print does not extend outside of the image. Be careful not to touch
the T-shirt during printing as it can easily move out of
position.
- Check that
the pre-treatment solution is completely dry and reload the T-shirt
on the platen.
- The printer's sensor may be reacting to an uneven media
surface, or the media surface has slack or is creased. Try
reloading the media so that is flat.
- Make sure the installed platen supports the thickness of the
media you are using