Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:

• Make sure your product is turned on and connected to your network. Verify the connection using your product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-ASCII characters.
• Print a network connection report and check the codes and messages on the report to help determine the cause of the problem.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
  1. Reset your product's network settings to their factory defaults.
  2. Windows only: Uninstall your product software.
  3. Restart your router following the instructions in your router documentation.
     Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it.
  4. Download your product software from the Epson website using the instructions on the Start Here sheet.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.
• Try accessing any website from your computer or smart device to make sure that your device's network settings are correct. If you cannot access any website, there is a problem on the computer or smart device. Check the network connection of the computer or smart device. See the documentation provided with the computer or smart device for details.