Solving Missing Image Problems

If no image is displayed, try the following steps until the problem is solved.

1. Check the projector's status:
   • Check the status indicator to confirm that the projector is in normal operating status.
   • Press the projector's power button to wake it from standby or sleep mode.
     • System > Power & Energy > Power > Sleep Timer
2. Check the cable connection:
   • Make sure all necessary cables are securely connected and the power is on for the projector.
   • Connect the video source directly to the projector.
   • Replace the HDMI cable with a shorter one.
3. Check the status of your video source:
   • Make sure the connected device meets the HDMI CEC standard. See the documentation supplied with the device for more information.
   • If you are projecting from a laptop computer, make sure it is set up to display on an external monitor.
   • If your input source is HDMI, change the aspect ratio in the Screen setting
     • Display & Sound > Screen
4. Check the following items:
   • You need an Internet connection to view online content. Make sure your Wi-Fi is on.
   • Set the CEC function for the connected device again and restart the device.
   • Make sure the computer's display resolution does not exceed the projector's resolution and frequency limits. If necessary, select a different display resolution for your computer. (See your computer manual for details.)
   • Reset all of the projector settings to their default values.