Media Jam Problems

If media has jammed in the printer, check the error display on the control panel and follow the steps to remove the media.

CAUTION:
Be careful not to trap your hands or fingers when opening or closing the printer cover or you could be injured.
  1. When you see the jammed media error message on the screen, select How To... on the control panel to view the procedure.
  2. Follow the on-screen procedure to remove the jammed media.
  3. Select Next once you have cut the media.