You can often diagnose problems with your product by
checking the messages on its LCD screen. You can also see help
information and how-to instructions on the screen. Press the
home button, if
necessary, then press the 
help button.
| LCD screen message | Condition/solution |
|---|---|
| Printer error. Turn on the printer again. See your documentation for more details. | Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support. |
| Paper out in XX. | Load paper in the specified cassette. |
| The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. | The ink pad is near the end of its service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, select Dismiss.) |
| The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support. | The ink pad is at the end of its service life. Turn off
the product and contact Epson for support.
You can still perform operations that do not use ink, such as scanning. |
| Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. | The Paper Setup Auto Display setting must be turned on to use AirPrint. |
| The combination of the IP address and the subnet mask is invalid. See your documentation for more details. | There is a problem with the network connection to your product. Check the solutions in this guide. |
| To use cloud services, update the root certificate from the Epson Web Config utility. | Access your product's built-in Web Config utility and update the root certificate for your product. |
| Check that the printer driver is installed on the computer and that the port settings for the printer are correct. | Click Print Queue on the printer driver's
Maintenance tab. Make sure the printer port is selected correctly
in Property > Port from the Printer menu as follows:
Select USBXXX for a USB connection or EpsonNet Print Port for a network connection. |
| Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct. | |
| Recovery mode
Update Firmware |
An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support. |
Note: In some print cycles a very small amount
of surplus ink may be collected in the borderless printing ink pad.
To prevent ink leakage from the pad, the product is designed to
stop borderless printing when the pad has reached its limit.
Whether and how often this is required will vary according to the
number of pages you print using the borderless print option. The
need for replacement of the pad does not mean that your printer has
ceased to operate in accordance with its specifications. The
printer will advise you when the pad requires replacing and this
can only be performed by an authorized Epson Service provider. If
this happens during the standard warranty of the product, the
replacement of borderless printing ink pads is covered under the
standard warranty