Replacing the Scanner Rollers

Replace the scanner rollers after you have scanned 200,000 times. Check the scanner roller counter to see when you need to replace the rollers.
Note: The illustrations show the ES-500W, but the instructions are the same for the ES-400.
  1. Turn off the scanner.
  2. Unplug the AC adapter.
  3. Disconnect any connected cables.
  4. Pull down on the cover open lever and open the scanner cover.


  5. Press down on the pickup roller cover latch and pull up the cover to remove it.


  6. Pull down the tab on the pickup rollers and slide the rollers to the right to remove them.


  7. To install the new pickup rollers, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the rollers.


  8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place.


    Note: If you are not able to close the cover, the pickup rollers are not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.
  9. Squeeze the tabs on the sides of the separation roller cover and open the cover.
    Caution:
    Be careful not to apply too much force when opening the cover.


  10. Slide the separation roller to the left and remove it.


  11. To install a new separation roller, insert the end of the roller into the hole on the right side and lower the other end of the roller.


  12. Close the separation roller cover until you hear it click into place.
    Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again.
  13. Close the scanner cover.
  14. Plug in the AC adapter and turn on the scanner.
  15. Reset the roller counter after replacing the rollers.
Parent topic: Cleaning and Transporting Your Scanner
Related tasks
Checking the Scanner Roller Counter
Resetting the Scanner Roller Counter
Related references
User Replaceable Epson Scanner Parts and Accessories